Lisa’s Retreat
Lisa stormed back to her office in a huff, muttering under her breath as she clutched a file that likely held more complaints or unfinished tasks. Her posture radiated frustration, yet beneath it was a stubborn determination, as if she were set on tackling the world alone. Watching her retreat, I knew she had no idea of the surprises that soon awaited her.
Lisa’s Retreat
Planning a Meeting
With my observations complete, I knew it was time to take action. Back in my room, I began planning a team meeting and drafting emails to corporate, detailing everything I had witnessed along with suggestions for improvement. There was no formal sign-off, only a conviction that it was the right thing to do—this hotel was ready for transformation, and I was determined to see it through.
Planning A Meeting
