An Example of Neglect
As I wandered through the hotel, the signs of neglect became impossible to ignore—faded paint on the walls, light bulbs flickering for attention, and dusty corners left forgotten. The staff carried out their duties, but the environment lacked the warmth and attentiveness that true hospitality demands. I took mental notes of every shortcoming, certain that soon, all of it would change.
An Example Of Neglect
An Argument Over Breakfast
Over breakfast, I watched Lisa get into a heated exchange with a guest over a billing error. The guest remained polite yet firm in requesting a correction, but instead of resolving the matter, Lisa grew defensive, her tone sharp and dismissive. Arms crossed, she argued her point louder and louder until her voice carried across the entire dining area, shattering the calm that should have defined the morning atmosphere.
An Argument Over Breakfast
